Customer Services Manager

Location East Sussex
Job-type Permanent
Salary £11 - 12 per hour
Contact Emma Marshall
Call 07818 411165
Reference 1675463782

Customer Services Manager

Rate:  £11.53-£12.00 per hr PAYE

Location – East Sussex ( BN8)

Shifts -Days- 9am-5pm

Length- Temp to Perm  

Is Customer service important to you? Do you have experience in a customer service role, then this could be the ideal position for you?

The role of Customer Service Manager is to maintain excellent relationships with key stakeholders, keeping them up to date with all Highways matters and provide an end-to-end customer experience.

The Role

Provide a professional and timely response to your Key Stakeholders (members, parishes, and client) enquiries through all of our communication channels

Take ownership of enquiries from initial contact through to resolution within agreed timescales and maintain a complete record of all contact within Salesforce

Operate as the lead point of contact for all matters specific to your Key Stakeholders

Build and maintain strong, long lasting and trusted relationships with your Key Stakeholders

Respond to customer complaints with the aim to resolve at first contact where possible

Show commitment to continuous development, to maximise your potential and ensure the efficient delivery of the Contact Centre service

Attend regular Strengthening Local Relationship meetings with Key Stakeholders, feeding back information and updates

Producing and circulating a ‘Monthly Update’ to all Members

Attending Team Involvement Meetings regarding upcoming roadworks, contributing to the planning of works using local knowledge and previous customer concerns

Researching and responding to written formal enquiries

About You

Ideally you will come from a customer service environment with a background of Highways issues and experience working for a local authority or similar.

How to Apply

  • What’s Next
  • Client is wanting someone who can start at the start ASAP so if this sounds like the right job role for you please do not hesitate to call me on 07818411165 or email me on emma.marshall@ganymedesolutions.co.uk

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Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation