Customer Service Advisor

Location Leicester
Job-type Contract
Salary £11 - 12 per hour
Contact Emma Marshall
Call 07818 411165
Reference 12081842

Customer Complaint Handler 

Rate:  £11.53 per hr PAYE

Location – Leicester 

Shifts -Days

Length- until March 2022 (potential to be extended) 

Is Customer service important to you? Do you have experience in a customer service role, then this could be the ideal position for you?

The Role

Provide a polite and professional response to customer enquiries by telephone, email and letter. Where possible take ownership of outstanding queries through to resolution within agreed timescales and maintain a complete record of all customer contact onto agreed systems

Respond to customer complaints with the aim to resolve at first contact where possible. Where this is not possible, escalate as appropriate

Undertake regular training to ensure that the information provided to customers is up to date and accurate

Undertake general office support and administrative functions appropriate to the role.

Understand and contribute to the development and delivery of personal and team objectives, including implementing improvements in office procedures and ways of working

How to Apply

  • What’s Next
  • Client is wanting someone who can start at the start ASAP so if this sounds like the right job role for you please do not hesitate to call me on 07818411165 or email me on emma.marshall@ganymedesolutions.co.uk

Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation