Customer Service Assistant

Location Wakefield
Job-type Contract
Salary £12 - 12 per hour
Reference 12105576

Customer Service Assistant

Based in Wakefield


2 Month Cover – 20/30 Hour Week


We are working with one of the most prestigious TOCs in the UK, who specialise in train travel from Scotland and the Northeast to London.

They are looking for temp / seasonal workers to join their team at Wakefield Westgate Station for a few months to assist their station staff with their daily duties and high influx of passengers during the festive time.


The Role:

The role itself will be station based. You will be working at Wakefield Westgate Station and your job purpose will be to provide customer assistance to all customers. Now this can consist of things such as:

-        Helping passengers embark and disembark the train with a ramp

-        Directing people around the station

-        Answering questions about train times and journeys

-        Keeping the station looking presentable for public use

-        Liaising with other station staff, asking them what needs to be done – offering a hand when needed 

For this role, the start date will be the 28th of July and the last day will be 31st August.


The Company:

The company you will be joining runs some of the highest mileage routes in the UK. They operate a fleet of 200+ trains and operate over 50 stations across Scotland, London, Northeast England, Yorkshire & the Humber, East Midlands and even the East of England.

This temporary role represents a fantastic opportunity to take the first step into a career on the railway.


Remuneration & Benefits:

This rail company has on offer the following for temporary staff:

  • £12p/h rate
  • Opportunity for someone looking to get into the train/transportation industry to get some experience



  • Be able to pass a Drugs & Alcohol test – cannot have consumed any recreational or non-prescribed drugs within the last 3 – 6 months
  • Happy to help mentality/attitude


How can I apply?

If you’re interested in this vacancy, then please do one of the following:


What happens next?

Once we have spoken to you and received your CV, we will recommend shortlisted candidates to our client.

Feedback will follow within 48 hours of your submitting your CV to advising if you have been invited to interview or not.

Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation