Customer Care Representative
Duration – 3 months
Location – Sheffield
Rate - £13 per hour plus holiday pay
Working hours 40 hours, normally Monday to Friday, 8.00am to 5.00pm. There may be a requirement to work shifts between the hours of 8.00am and 8.00pm, as well as weekends
Customer Care Representative Role Description
To act as an ambassador in front of customers and members of the public, as well as other stakeholders including business owners, retail outlets and others who may be impacted by our work. The CCR is there to:
Present a professional, personable, and reassuring face to the business
Communicate directly with customers to inform, advise, and educate, and ensure that people are aware of the work we do, how it might affect them and, where necessary, to take responsibility for supporting them
Support the operational teams in their communications with customers and others
Act as an exemplar of customer service excellence both in the public domain and when working in the offices and depots
Communicate directly with our customers on the doorstep while working collaboratively with the operational teams and Site managers
Be a leading advocate in the effort to maximise customer satisfaction and minimise customer complaints.
Customer Care Representative Responsibilities
Follow, complete and champion the CARE process at the start and end of each project, visiting all customer properties.
Comply with the requirements of the CAREs Control Hub forms and ensure it is properly and honestly completed.
Coach operatives on the CAREs process and Control Hub forms
Ensure each customer knows all relevant information relating to the project in hand.
Complete Priority Services Register PSR requirements.
Identify customers who will require further assistance while work is ongoing and ensure there are structured handovers to the operational teams on site.
Attend regular planning meetings, working with the local area to effectively plan for door knocking.
Produce additional bespoke communications as and when required.
Review CSAT, complaint and enquiry statistics relating to their local area and teams, for knowledge sharing and performance improvement purposes.
Take on multiple task and ensure they are properly prioritised and balanced.
Ensure customers understand their rights with respect to the General Data Protection Regulations.
Requirements:
- Experience in a customer service role
- Tenacity to see things through
- Knowledge/experience of working in the utilities industry
How to Apply
If you’re interested in this Customer Care Representative position, press “APPLY” or send your CV to william.heath@ganymedesolutions.co.uk or call Will on 07773034739
Ganymede Solutions specialises in Manufacturing, Infrastructure, Civil, Transportation and general Engineering recruitment on both a permanent and contract basis – for more opportunities like this one, visit our website.
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Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
